- #UPDATE JOTSPOT WEBSITE HOW TO#
- #UPDATE JOTSPOT WEBSITE INSTALL#
- #UPDATE JOTSPOT WEBSITE UPDATE#
- #UPDATE JOTSPOT WEBSITE UPGRADE#
- #UPDATE JOTSPOT WEBSITE BLUETOOTH#
#UPDATE JOTSPOT WEBSITE HOW TO#
Q17 : Can I change the frequency plan UG6x Helium hotspot used? Why it still shows another frequency at Status page after I changed the frequency plan in Radio page?Īnswer : Yes, you can refer to this guide about how to change the frequency plan: How to Change LoRa Frequency Plan in Milesight Gateway Q16 : Why is my UG6x Helium hotspot showing relayed? And what is the affect?Īnswer : You can refer to this guide for more info: Understanding Witnesses | Helium Documentation
#UPDATE JOTSPOT WEBSITE UPDATE#
Q15 : Can UG6x Helium hotspot transfer LoRaWAN packets to multiple servers including Helium at the same time?Īnswer : This feature will come in the next update very soon. If not, you can only reset the whole system to recover the default credential admin/password. Q14 : I forget my hotspot web credentials, what can I do?Īnswer : If you know your root credential, you can try login as root. You can also deploy your own Devicehub server refer to DeviceHub Installation Guide. Q13 : How can I apply for a hosted Devicehub server account? Does it come with an extra fee?Īnswer : You should complete your info like device SN and the email address you want to register and send an email to Currently, hosted Devicehub is free trail for under 25 devices. You can refer to this general guide: How to Remotely Access and Manage Milesight Devices
Q12 : How can I remote monitor and access UG6x hotspot?Īnswer : You can deploy VPN or DeivceHub for remote management. If it doesn't, there is a Helium Reset button under Helium->Operation->Helium Reset and it will help to solve most Helium problem. If it works properly, it should be shown higher height every 5 minutes on Helium->Sync->Sync Status.
#UPDATE JOTSPOT WEBSITE BLUETOOTH#
Q11 : Does UG6x Helium hotspot support Bluetooth diagnosis?Īnswer : No, but you can check your Helium hotspot current status on latest firmware version. Q10 : The LoRa LED on UG6x Helium hotspot doesn't turn on, what happens?Īnswer : The LoRa LED doesn't turn on means there is no available LoRaWAN packets forward destination, please check if you disabled. If you need to deploy it outdoors, please make sure UG65 and other adaptor will not be covered by water/snow completely, and add a lightning protection system. Q9 : Can UG65 Helium hotspot be deployed outdoors?Īnswer : UG65 is IP65 rated and designed for indoor use. If you still require cellular access, please connect the hotspot to a cellular router or purchase a UG67 Helium hotspot which includes cellular.
#UPDATE JOTSPOT WEBSITE INSTALL#
Can I purchase a cellular module separately from you and install it?Īnswer : Unfortunately not, since there is no socket on the board to allow cellular module installation. Q8 : I have a UG65 Helium Hotspot: UG65-915M-EA-H32 without cellular module. If the Helium hotspot model name does not include "-LXXX", it does not support cellular connection.
Q7 : How to know if my UG6x Helium hotspot support cellular?Īnswer : You can know it by model name on the label or web GUI status page. It is recommended to clean the web browser cache after each upgrade.
#UPDATE JOTSPOT WEBSITE UPGRADE#
Q6 : I upgrade the firmware version of UG65 Hotspot to the latest one, but the webpage does not show Helium menu.Īnswer : It means your browser keeps the previous cache. If you confirm the upgrade process is done and you can't access the web panel via origin IP, check the router device list UG6x connected to, since the IP may change if UG6x running in DHCP mode. Q5 : Why I can't access UG6x web panel anymore after the upgrade?Īnswer : Please wait patiently until SYSTEM/SYS LED lights statically again while UG6x gets into upgrade status. If you confirm you are using the correct firmware, please try upgrade via Ethernet connection again. Q4 : Why there is 'upload failed' shows when I try to upgrade UG6x?Īnswer : Please double check if upload a wrong firmware, the firmware used for Helium UG6x starts with 61.x.x.x.bin and the firmware used for standard UG6x without Helium function starts with 60.x.x.x.bin. You can check the latest firmware in Milesight Helium discord channel. However, the firmware upgrade released by Milesight can only be upgraded manually. Q3 : Does UG6x support automated firmware upgrade?Īnswer : The Helium image released by Helium can be upgraded automatically.
Q2 : Why my UG6x Helium hotspot can't stay sync?Īnswer : Please refer to this guide for simple troubleshooting: UG6x Hotspot Cannot Sync to Latest Block Q1 : Why I can't onboard UG6x Helium hotspot?Īnswer : Please refer to this guide for simple troubleshooting: Fail to Onboarding UG6x Helium Hotspot
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